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We all experience individuals whose communications and personality can present roadblocks to effective face-to-face communications and productivity. This presentation draws from Byron’s 25 years of  communications experience with lawyers and law firm administrators in three continents. to demonstrate how professionals can learn to effectively communicate and to deal with challenging and difficult personalities. Having tested the communications and personality styles of more than 2,000 lawyers and law firm staff in seven countries, this presentation pinpoints skills vital for communicating face-to-face while improving relations with pressure sensitive and time-stressed individuals – in both the working and non-working environment. This session also provides action steps for turning certain difficult individuals into advocates who support your cause. This presentation contains the right blend of humor and practical knowledge to make this an entertaining and intellectually rewarding experience. Mr. Sabol gives away numerous copies of his book during this presentation.